Collective Division

PRIVACY POLICY

IN GENERAL

The data controller for the processing of your personal data is Collective Division.

Collective Division attaches great importance to your privacy and therefore protects your personal data with the best possible care.

You are invited to read this document thoroughly to be informed on how your personal data are collected and processed, on the rights you have, and on how you can exercise these rights.

This privacy policy may change from time to time. You can always find the latest version on our website.

CONTACT DETAILS

The contact details of Collective Division, being the data controller for the processing of your personal data, are:

Collective Division
Email: info@collectivedivision.eu

PERSONAL DATA THAT MAY BE PROCESSED

Collective Division only collects and processes the personal data which it receives from you when you use its services or purchase its items. These personal data concern data that allow a natural person to be identified directly or indirectly.

Depending on whether you only contact us or whether you also purchase items, the personal data collected and processed might differ. The personal data collected can be your first name, last name, email address, language, billing address, delivery address, telephone number, mobile number, purchases, payment method, payment details, and IP-address.

You are responsible for the accuracy of the personal data you provide to Collective Division.

PROCESSING PURPOSES AND LEGAL BASES

Collective Division ensures that your personal data are processed lawfully, fairly, and transparently.

Contact Form

Your personal data (first name, last name, email address, mobile number) will be processed when filling in the contact form on our website. This data is used to enable us to answer your queries or respond to your complaint.

The legal basis for processing this data is your consent.

Online Account

When you create an online account, the following personal data are provided: first name, last name, email address, language, billing address, delivery address(es), telephone number, mobile number, and IP-address.

Your login details (email address and password) will be saved for further use of your online account. All other personal data will be saved in our customer system and stored in your online account.

The legal basis for processing this data is your consent.

Online Orders

When placing an order, the following personal data are processed: first name, last name, email address, language, billing address, delivery address, telephone number, mobile number, IP address, and payment details.

These personal data are processed to finalize your payment, send an order confirmation, issue and send an invoice, deliver your order, and keep you informed of the status of your order.

The legal basis for processing this data is the necessity to enter into and perform the purchase contract.

Direct Marketing Communication

When subscribing to our newsletter, you provide: first name, last name, email address, and language. The legal basis for sending newsletters is your consent.

At all times you have the right to opt out of any direct marketing activities. The opportunity to do so will be provided in every direct marketing communication.

PERSONAL DATA TRANSFER

Collective Division will never transfer personal data to third parties, unless:

We restrict the transfer of your personal data to countries outside the European Economic Area as much as possible. When necessary, we take all measures to ensure your personal data are only processed in accordance with data protection regulations.

RETENTION PERIOD

In general, all your personal data are stored for no longer than necessary to provide the service(s) or for the aforementioned purposes.

Personal data collected on the basis of your consent will be stored as long as your consent is not withdrawn.

Personal data sent to have us respond to your question or complaint will be kept as long as necessary to fully respond, plus 2 more years from the last response.

YOUR RIGHTS

You have the right to:

To exercise these rights, please contact us at info@collectivedivision.eu.